Programme

Please note that the programme below relates to the last event held in March 20189

Councils of the future ~ digitally paving the way

9:45 -10:15
Introduction & Welcome
Chairperson: Martin Ferguson, Director of Policy & Research, SOCITM Biog

Biography: Martin Ferguson leads Socitm's policy and research activities on redesign and digital transformation of local public services. His current work covers digital innovation and leadership in government, smart places, location intelligence, health and social care integration, diversity and digital skills in the workforce, and cyber security. He represents Socitm on a number of national boards in these fields and is programme manager for the Local CIO Council. A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, housing, leisure and recreation, IT and information services. He is a past president of Socitm. In Brazil and central Asia, he has contributed to the British Council's e-governance programmes. He has served as an associate lecturer for the University of Birmingham's Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on computer science, customer services and industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough.

Keynote Address
Science and Intimacy: why digital needs to get personal
Chris Naylor, Chief Executive, London Borough of Barking and Dagenham Biog

Biography: Chris Naylor is Chief Executive of the London Borough of Barking and Dagenham. He leads delivery of the Council's aims: encourage civic pride; enable social responsibility; and grow the borough. He brings to this task a particular strategic focus on: the redesign of public services so that they tackle the pivotal root cause of a presenting social need; the application of behavioural science and insight in a public-sector setting; inclusive growth; and community engagement, capacity building and civic renewal.
He joined Barking and Dagenham from the London Borough of Barnet where he was Chief Operating Officer. Previously he was Corporate Director of Resources in Tower Hamlets and Director of Resident Services at Hammersmith and Fulham.
Chris is a Chartered Accountant and has a degree in Social and Political Sciences from the University of Cambridge, specialising in contemporary social theory. Chris was born and brought up in Rotherham, South Yorkshire, where he was educated at Wickersley comprehensive school.
Chris is married to Sophie and is the proud father of Joe, Dan and Betty and thrilled to be step-dad to Grace.

10:30 - 11.00
Local Digital Declaration ~ Supporting local digital collaboration from central government    More details
Egle Uzkuraityte, Digital Collaboration Manager, Ministry of Housing, Communities and Local Government Biog
Chairperson: Martin Ferguson, Director of Policy & Research, SOCITM
Biog

Session Details: Local Digital Declaration was published on 4 July 2018. Collaboration between organisations is a prevalent theme throughout the declaration text, and with 147 organisations signing the declaration to date, it seems there isn't a lack of organisations wanting to join forces. However, the notion of collaboration can sometimes be hard to make happen in reality. What can central government do to support local digital collaboration and any associated projects? Is there a way to help break local-central and local-local government collaboration boundaries and move from working in silos to working in the open and with each other?
Biography: Egle Uzkuraityte works for the Ministry of Housing, Communities and Local Government, where she is a Digital Collaboration Manager at their Digital Directorate. She leads on delivering the vision of the Local Digital Declaration, which was published on 4 July 2018. Her area of expertise is defining the local government skills offer and overseeing projects sponsored by the Local Digital Fund. Previously she worked as a Senior Business Analyst and an Engagement Manager at Government Digital Service. At GOV.UK Verify and Government as a Platform programmes she led on engagement with local authorities across the country, the Welsh Government and BEIS. She also product managed a collaborative pilot aimed at redesigning the parking permit service with GOV.UK Verify.
Biography: Martin Ferguson leads Socitm's policy and research activities on redesign and digital transformation of local public services. His current work covers digital innovation and leadership in government, smart places, location intelligence, health and social care integration, diversity and digital skills in the workforce, and cyber security. He represents Socitm on a number of national boards in these fields and is programme manager for the Local CIO Council. A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, housing, leisure and recreation, IT and information services. He is a past president of Socitm. In Brazil and central Asia, he has contributed to the British Council's e-governance programmes. He has served as an associate lecturer for the University of Birmingham's Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on computer science, customer services and industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough.

Roundtable session: Aiming high - maximum self-service for HR and Finance   More details
Anton Bull, Director of Business Services, Norwich City Council

* Routine transactions - leave, sickness absence etc.
* Appraisals and performance
* Recruitment
* Budget monitoring
* Purchasing and payments

Roundtable session: Case-study on digital transformation at Birmingham City Council    More details
Paula Buckley, Acting Director Digital and Customer Services, Birmingham City Council

Implementing digital solutions in an agile way while providing reassurance to the organisation and partners
Using the implementation of digital solutions to challenge and improve business processes
Getting services engaged in identifying, understanding and meeting customer needs in online solutions

Roundtable session: And now for something completely different: 'the potential for transformation in financial assessments'   More details
Glen Garrod, Executive Director of Adult Care and Community Wellbeing, Lincolnshire County Council

What would we expect as a customer?
What could be different?
The digital offer
Missed opportunities

Roundtable session: The contribution of apprenticeship schemes to help meet the digital skills challenge    More details
Michelle Fitzgerald, Apprentice Project Lead, Brent Council

Roundtable discussion and sharing of experience on designing & managing apprenticeship programmes, as a way of meeting the challenge of developing a digital workforce.

Roundtable session: Connecting Older Adults to Care & Health - Piloting Amazon Alexa in Adult Social Care   More details
Deidre Wallace, Health & Care Innovation Lead, Oxfordshire County Council

Initial learning from Innovation pilot in Oxfordshire using Amazon Alexa to reduce loneliness and improve health and wellbeing for older adults in receipt of homecare

Roundtable session: Technology doesn't deliver projects, people do - lessons learned from digital transformation   More details
Sharon Penfold, ICT Business Support Manager, East Northamptonshire Council/Borough Council of Wellingborough

70% of IT projects are estimated to fail on delivering the planned results.
The biggest challenges of any digital transformation are the human ones - often left out of the black art of change-oriented delivery.
Pragmatic and strategic lessons learned can be shared and discussed in this roundtable, so please bring your own experiences and questions with you.

Roundtable session: The good, the bad & the ugly ... our RPA Journey   More details
Rehana Ramesh, Digital Transformation Lead, Brent Council
Manjula Pindoria, Digital Workstream Lead, Bent Council

* Proof of Concept
* Pipeline of processes
* Centre of Expertise

Roundtable session: Online solution to improve Home-to-School transport   More details
Mark Perry, IT Exploitation Manager, Knowsley Metropolitan Borough Council

In response to the challenges of delivering Home to School transport for SEND children in the borough, Knowsley MBC have developed ""My Route"". It is an innovative web application that significantly benefits all four of the major stakeholders in the process - parents, providers, schools and the authority. We will be sharing our experience of the design and delivery challenges that we have overcome.

Roundtable session: Transformation with Digital and Data Insights
Tim Pitts, Managing Director, Agilisys
Steve Hanks, Strategic Account Director, Pitney Bowes

Roundtable session: Digital Maturity Assessment (DMA) model - how best to understand an organisation's level of digital maturity   More details
Nadira Hussain, Director of Leadership Development & Research, SOCITM
Sandra Taylor, Vice president, SOCITM and Head of Digital and ICT Services, Dudley MBC

Are we proposing to measure the most appropriate functions and aspects of service delivery? Here's an opportunity to help shape the relevant model, provide feedback on what's being proposed and share your experiences.
* Previously we have found that getting a cross section of the organisation to respond to the questionnaire yields the most accurate and balanced views
* Number of respondents, dependent on organisation size?
* Frequency of assessment?
* Who are we presenting the results to?

11.30 - 12.10

Unlocking digital reinvention with geospatial information, new location data sources, analytics and intelligence     More details
Steve Hanks, Strategic Account Director & Marc Hobell, EMEA Director, Pitney Bowes

The geospatial market-leader Pitney Bowes works with local authorities to transform GIS from back-office mapping tools to leverage the power of mobile-ready location intelligence and embed mapping functionality within council websites for better service delivery.
This session provides an insight on the key role that geospatial information, new location data sources, analytics and intelligence has on the journey towards digital reinvention.
This will also be an opportunity to consider both the customer service and operational efficiency benefits:
* How interactive maps can improve take-up of customer self-service, with faster resolution of resident queries and reduced workload for council call centres.
* Improve operational efficiencies for local authority staff and partner organisations working within the community.

11:40 - 12:10
Roundtable session: The creation and implementation of a code of standards for our council's web content   More details
Ian Strickland, Senior Digital Development Manager, Leeds City Council
Sally Boyes, Web Project Manager, Leeds City Council
Andrea Evers, Digital Development Manager, Leeds City Council

How the team at Leeds Council are working to improve their websites performance by adopting a more planned approach for maintaining content.

Roundtable session: Building a network of APIs to support digital service delivery    More details
Tom Styles, Service Development Manager - Digital Services, Nottinghamshire County Council

Covering the principles behind Nottinghamshire's approach to integration and automation, the technology choices that allow us to deliver things quickly, and the enhanced digital services it allows us to deliver.

Roundtable session: Homeless Reduction Act - Is there a digital option?    More details
Helen Clipsom, Corporate Development Manager, City of Bradford Metropolitan Council

HRA, introduced in April 2018, created duties for local authorities to prevent homelessness in all cases where a household is at risk of homelessness within 56 days and to relieve homelessness where the individual or household is homeless. Between the burden of statistics to be collected and the assumption of the Act that as much information as possible must be gathered in the first interview, the current guidance is for a lengthy face-to-face encounter as the start of the process.
The experience of Bradford Council has been that the need to implement new processes, new software and more staff, delayed attempts to move on to digital and self-service for months. Most councils will probably be in a similar position, still bedding in, waiting for final delivery of all software components.
The question for discussion is: Are there parts of the process envisaged in HRA that are suited to a digital and self-service approach? For example:
* Prisoners due for release within 56 days are homeless if they have nowhere to go. What are the alternatives to a face-to-face interview at the Council offices on the day of release?
* If a landlord has issued a 'notice to quit', could the first action be for the tenant to send the notice to the Council, so a housing officer can opine whether it forms any kind of legal notice (remarkable how often it does not), rather than having to come in to have it scanned. (For example via one of the several scanning apps available)
* If the problem is that the tenant can no longer afford to remain in the property, is quick and easy access to online lettings approved by the Council the answer, or does Rightmove do the job well enough?

Roundtable session: Newham Virtual School for Looked After Children    More details
Ingrid Lewis, Strategic Information, Data and Systems Manager, London Borough of Newham
Val Naylor, Executive Head Teacher, Newham and Waltham Forest Virtual Schools

The Challenge
* Every Local Authority Corporate has a responsibility to monitor, champion on the education, training and employment (ETE) of every Looked After Child of school age (3-18) and eligible formerly Looked After Children.
* These young people have a complex wellbeing, legal processes intertwined with educational needs.
* Small teams of ETE specialists managing caseloads of hundreds of children who can be placed anywhere in the country. Their focus on is on needs of young people with data reporting secondary.
* However detailed reporting on operations needed by central performance teams reporting to Senior Management, DfE and allied Social Care teams.
The Solution
* Create CLA Live or CLIVE (as named by Staff)
CLIVE is a Hybrid SaaS solution hosted in Azure which has the business intelligence to meet the operational and performance reporting needs of Virtual School teams. The system holds the educational, employment and training journey of the vulnerable child from the age of 3 - 25 years and speaks to the educational specialist and non-specialist professional involved with the child.
It interfaces with the central Social Care database and combines this with data feeds on attendance, health, finance and other relevant data. Solution created by a joint partnership of ICT oneSource and Systems, Information and Data staff based within Virtual School.
Meeting that Challenge
* Create a customised system over a time, using an agile methodology at a time of austerity. Internally created solution.
* New ways of working - Central ICT working with embedded staff with specialist technical and business skills (NVS SIDS).
* Creating an alliance with other Local Authority namely Waltham Forest and Barking and Dagenham Virtual Schools to share a common solution, exchange knowledge, experience and of course, share costs.
* Adapt the tool for use in the monitoring of other Vulnerable children. For example Children In Need and Child Protection. CLIVE New Day is version being used for DfE Innovation Project
Challenges We Continue To Face
* The demands of ongoing development with 3 releases per year based on ongoing re-assessment of User needs.
* How to share this tool with other Local Authority and what are possibilities of growing the alliance or more alliances of Virtual Schools?
* Continuing challenge of financing a complex operation.

Roundtable session: Content creation for an intuitive and accessible council website   More details
Simon Williams, Senior Digital Officer - Strategic Communications, South Gloucestershire Council

South Gloucestershire Council are putting users at the heart of creating a new website that is: intuitive; written in plain English; accessible for its users; using open-source to reduce costs and increase flexibility. In this session you will hear how we approached the content creation process, challenging and replacing existing approaches and authoring models to improve customer experience.

Roundtable session: Treating Data as a Critical Asset   More details
Malachi Rangecroft, Head of Business Improvement & Intelligence, Barnsley Metropolitan Borough Council

Why you need a data management framework;
How to get across the message that data is an asset;
Managing expectations when tackling your mountain of data;
Creating an agile team to climb that mountain!
Benefits realisation ... better intel, forecasting and reducing 'data fatigue'

Roundtable session: Transforming the customer experience through digital in a shared service   More details
Rebecca Peck, Head of Customer Experience, London Borough of Sutton and the Royal Borough of Kingston upon Thames

Customer thinking - closing the loop and reducing demand
Empowering colleagues to challenge the process
The councillor perspective

Roundtable session: Bringing the power of AI to life for the public sector   More details
Gary Beddow, Business Development Director, Arcus Global AWS Services
Richard Miller Project Manager, Arcus Global AWS Services

We will be showcasing some of the exciting developments and real life applications of how AI using AWS infrastructure can automate and help make savings in your organisation.

Roundtable session: Building a successful service delivery plan & succeeding   More details
Glyn Peach, Director of Digital Services & Corporate Programmes, Swindon Borough Council
Paul Greenhead, Head of Local Government Practice, Methods

Jadu partners with Methods to support many councils' with their digital transformation programmes. In this session, they'll focus mostly on Swindon Borough Council; how they have helped the team execute a new service delivery plan, taking into consideration best working practices, organisation's culture and IT infrastructure. They'll share the council's learnings and advice with other councils embarking on (or planning on) their own digital transformation journey.

Roundtable session: Digitising key services at The County Council of the City and County of Cardiff   More details
Kathryn Palmer, Section Leader Delivery & Business Improvement, County Council of the City and County of Cardiff
Matt Wakelam, Assistant Director of Street Scene, County Council of the City and County of Cardiff
Richard Talbott, Head of Marketing, StarTraq

* Since late 2017 StarTraq has worked closely with Cardiff City and County Council to digitise many of their key services.
* Costs have been reduced because Cardiff are now able to employ fewer staff to process more licences and services to the public and issue more FPNs for non-compliance and environmental crime.
* Cardiff have transformed the way they deliver their services. Citizens can create an online account to apply, renew and pay for a Council service. They can upload any documentation to support applications and there is shopping basket to purchase different services in one transaction. The status of existing services and their expiry dates can be viewed online.
* Public behaviour is being changed for the better by officers issuing electronic FPNs for environmental crime.
* Revenue is being maximised for the Council with greater compliance from license and permits applications.

Roundtable session: Lessons Learnt from Nottinghamshire County Council accessing a shared health and care portal   More details
Rosie Gilbert, Project Manager Integrated ICT - ASCH Transformation, Nottinghamshire County Council
Anne Morgan, ICT Technology Partner, Business Change and Engagement, Nottinghamshire County Council

Nottinghamshire County Council will share their learning from the technical design, business change and benefits baselining and Information Governance requirements to support Social Care staff accessing the Nottinghamshire Health and Care Portal.

Roundtable session: Rolling out/Delivering Intelligent Automation   More details
Gus Niven, Head of the Intelligent Automation Centre of Expertise. The City of Edinburgh Council
Tom Muir, Intelligent Automation Officer, The City of Edinburgh Council

* Partnerships & preparation
* Alignment
* Achievable goals & realistic expectations
* Lexicon (language/terminology)
* Understanding the fears

Roundtable session: Norfolk STP Bed Flow Management Tracker
Andy Hayes, Social Care IMT Lead, Norfolk County Council
Sarah Rank, Head of Business & Technology (Adults Social Care)
Anthony Lundrigan, CIO, Norfolk & Norwich Hospital & Norfolk & Waveney STP


12:20 - 12.50
Roundtable session: Sunderland's use of assistive and digital technology to support residents with their individual care needs   More details
Dr Geoffrey Walker, Councillor, Sunderland City Council
Fiona Brown, Executive Director of People Services, Sunderland City Council
Sandra Mitchell, Head of Programmes, Sunderland City Council

Context of the problem (demographic, technology, expertise)
Our solution
* Pilots to repurpose existing technology
* Introduction of technology as part of a blended package of care
* Innovative solutions through our National Test Bed Project
Our anticipated benefits

Roundtable session: The importance of open data in redesigning and improving services through innovation   More details
Ian McArdle, Communities Librarian, Leeds City Council
Hannah Roden, Data and Innovation Officer - Digital & Information Service, Leeds City Council

Open Data at Leeds City Council and Data Mill North
Innovation Labs/Collaboration
IoT Open Data/Analytics

Roundtable session: Everything you want to know about web accessibility but were afraid to ask   More details
Oliver Emberton, Managing Director, Silktide

Last September the EU changed their accessibility standards, which were last updated a decade before the first iPhone. Learn how everything you thought you knew about accessibility has changed, and what to do about it.

Roundtable session: It's your IT Roadmap ... but who's really in control?   More details
Edward Lester, Service Solution Architect & Joshua Agyepong, Sales Development Manager, Rimini Street

Your IT strategy is being pulled in every direction: lift and shift, lock-in to proprietary clouds, SaaS for new capabilities. 'Do nothing' is not an option but surrendering to forced vendor roadmaps comes with big risk and far bigger price tags. Find out how Kent and Essex Police took control of their roadmap and drove IT optimisation to deliver tangible business outcomes.

Roundtable session: An agile approach to digital development   More details
Richard Lancaster, Customer and Digital Services Manager, Staffordshire County Council
Joe Miller, Scrum Master, Zengenti

In this discussion, Staffordshire County Council and Zengenti will look at how taking an agile approach to a website improvement project helps to capture and deliver user needs. Learn how going agile can smooth the journey to digital-only services and produce cashable savings.

Roundtable session: Gain valuable insights by analysis and visualization of geospatial information   More details
Richard Cantwell, Senior GIS Consultant, Gamma
Richard Garry, Director Location Intelligence, Gamma

Spectrum Spatial Analyst (SSA) - The cloud hosted data sharing solution

Roundtable session: The Genuine Challenges and Benefits of SaaS Integration for Local Authorities   More details
Adam Bevington, Digital and Website Manager, Reading Borough Council
Jamie Garrett, Key Accounts Manager, Invotra

With over 30% of worldwide enterprise applications now being SaaS, Cloud integration is more important than ever in today's modern technological landscape.

However, does this mean that Local Authorities are falling behind by being so reliant on in-house applications? Quite the opposite, in fact, this is where cloud integrations are highly beneficial to Local Authorities.

Cloud integrations allow you to break down siloed legacy applications to optimise business processes and productivity in your staff and customers. We will be discussing the challenges and benefits that Local Authorities can be faced with during this transition.

The Challenges
Like everything, when you try something new there will be initial challenges that you'll need to overcome or simply familiarise yourself with. We'll talk about some of the challenges that you'll face when integrating cloud and how you can mitigate them.
* Data mappings: Creating a single source of truth
* Security: Making sure your applications remain completely secure with the cloud
* Skill sets: You need the right people to be able to achieve cloud integration
* Release management: With multiple suppliers, this can become a little tricky
* Integrations: Integrating with multiple applications at once

The Benefits
Once you've overcome the challenges, there are heaps of benefits that you will get from cloud integration. We'll talk through some of the benefits such as the below.
* Improve efficiency: Help your staff serve themselves
* Enhance communications: Your internal communications will improve
* Customer service: Increase the quality and time taken to serve users/customers
* Reduce budget pressures: Reduce your operational costs
* Ease of management: It's easier to manage your application after integrating

Roundtable session: Digitising channel shift: Creating one of the top local government smartphone apps   More details
Robert Halford, Managing Director, RHE Global

* Channel shifting is an unstoppable trend
* How did one app disrupt the business model in one area of Local Government?
* Learn the journey we have been on
* How has this led to digitising other areas of Local Government?

12.40 - 13.10
Roundtable session: Digital Accessibility - Compliance with the new EU Directive & why it might be time for a redesign   More details
Jack Niland, UX Designer & Accessibility Expert, Spacecraft
Paula Wilkinson, Web Content Manager, City of York Council

Jadu partners with Spacecraft (Digital Design Agency) to discuss the importance on the EU Directive now applicable in the UK for local authorities. Jack Niland discusses the updates, including legislation but also WCAG 2.1 guidelines. He'll focus on communicating these changes to your teams, making accessibility best practice and implementing accessibility into your websites. You'll leave the session with a sound understanding of accessibility updates, key dates for your diaries and some tools and tips to help support you with your accessibility next steps.

Roundtable session: Bringing the power of AI to life for the public sector   More details
Gary Beddow, Business Development Director, Arcus Global AWS Services
Richard Miller Project Manager, Arcus Global AWS Services

We will be showcasing some of the exciting developments and real life applications of how AI using AWS infrastructure can automate and help make savings in your organisation.

Roundtable session: Digital Transformation of the Customer Experience through Online Services   More details
Deirdre Lavin, Principal Environmental Health Officer, Health Services Executive Ireland (HSE)
Roisin Murray, Programme Director, Tascomi

HSE Ireland are making significant strides in the development of new digital processes across their organisation. As part of this, the most recent innovation will streamline the process for customers applying for export certificates by removing the previously manual and paper heavy process, and providing an Online Portal for end-to-end processing of applications.

Roundtable session: Doing the tricky stuff - high volume Revs & Bens transactions - Integration   More details
Andy Hoare, Digital Transformation Director, City of Wolverhampton Council
John McMahon, Product Director, IEG4

* How IEG4's digital solution provides multi-directional APIs and end-to-end automation for high volume complex transactions within Wolverhampton's Revenues & Benefits services
* How work done at Wolverhampton to date on digital transformation has been enhanced by taking on IEG4's products
* Future-proofing IEG4's direction of travel as we explore other integration techniques e.g. RPA
* Sharing with you how IEG4's approach of empowering business users to fine-tune customer communications and their ability to directly integrate to Wolverhampton's back-office system without the need for third party integration tools

Roundtable session: Building more services using our new digital platform   More details
Andrea Bowes, ICT Data & Information Systems Architect & Barnaby Banks, Digital Engagement Lead, Lincolnshire County Council
Richard Friend, Vice President, Jadu & Spacecraft

Lincolnshire County Council are on an exciting digital journey, undertaking a full replacement of their digital platform using Jadu. As part of their digital digital journey, they are also in the process of having a complete redesign which will help make them accessible as per the new EU Accessibility Guidelines.

The digital team are working in partnership with Methods and Jadu to help them prioritise and manage digital transactions between the council and their citizens. This includes support with the creation of workflows for various services through a fully-integrated CRM platform (Jadu CXM). The new platform and workflows will keep customers in connected with their contact centre teams and experts, in real-time.

13.00 - 13.30
Roundtable session: Camden's Residents Index: Crafting a data lake with significant potential to transform, link and improve services for both the resident and the council   More details
Mark Brennan, Analyst Project Manager, London Borough of Camden
Luke Studden, Supplier Manager, Geoplace

* The Camden Residents Index (CRI) integrates data that is held across multiple different council systems to gain new insights and break down silos
* The Unique Property Reference Number (UPRN) is used to link the council's master data with geographic data to provide a household view
* This roundtable will build on the case study 'Camden Council - creating a Residents' Index using the UPRN' to focus on the need for data quality and data governance

Roundtable session: Liberate your software: Shifting IT funds to innovation by ditching old support models   More details
Edward Lester, Service Solution Arcitect & Joshua Agyepong, Sales Development Manager, Rimini Street

A discussion on how you can reduce the costs of ERP vendor support and maintenance and to hear why Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council (part of LGSS) decided to transition from Oracle to another platform and make cash savings during the 'sunset years' of their Oracle system

Roundtable session: A practical approach to cloud and low code solutions in local government   More details
Ian Robson, Public Sector Business Development Manager, Pythagoras

This roundtable event, featuring senior ICT, Digital Transformation and Customer Engagement decision makers from Local Authorities provides a key insight into the challenges and opportunities that local government is facing, including:
* How can digital platforms enable service users to engage more effectively with the services they need?
* How should councils react to financial pressures and realise cost savings by digitalising processes?
* How can digital transformation enable staff with back office functions to be redeployed to service delivery positions

Roundtable session: Transforming digital delivery in public services   More details
Moneeb Mir, Business Development Manager & Alex Croston, Asset Management Advocate, Yotta

Integrated systems to enhance customer service satisfaction
Digital transformation for asset management across council services
Managing system replacement
Asset management across siloed service areas

Roundtable session: Public sector cloud adoption   More details
Colm Blake, Cloud Solutions Consultant, Eduserv
Martin Ferguson, Director of Policy & Research, Socitm Biog
Jos Creese, Principal Analyst for the Executive Briefing Programme, Eduserv and Associate Director, Socitm Biog

A lively and challenging discussion will take place on the findings of the Eduserv and Socitm recent, jointly produced report on Public Sector Cloud Adoption. Using a survey of 633 organisations, including UK councils, higher education institutions, emergency services and other public bodies, the report presents:
* Statistics on the rate of cloud, on-premise and third-party datacentre usage, cloud strategy/ policy and key motivators for cloud migration.
* What is holding public sector organisations back in terms of cloud usage.
* Skills needed in a successful cloud-first environment and what kind of leadership is necessary to make it happen.
* Viewpoints from public sector IT leaders in organisations of different sizes and working with a variety of IT delivery models.
* Case studies from public sector organisations about their IT models and plans for implementation of different technologies in the near future.

Biography: Martin Ferguson leads Socitm's policy and research activities on redesign and digital transformation of local public services. His current work covers digital innovation and leadership in government, smart places, location intelligence, health and social care integration, diversity and digital skills in the workforce, and cyber security. He represents Socitm on a number of national boards in these fields and is programme manager for the Local CIO Council. A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, housing, leisure and recreation, IT and information services. He is a past president of Socitm. In Brazil and central Asia, he has contributed to the British Council's e-governance programmes. He has served as an associate lecturer for the University of Birmingham's Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on computer science, customer services and industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough.

Biography: Jos Creese, Associate Director of SOCITM, CEO and founder of CCL
With over 30 years IT leadership experience, Jos Creese has held a variety of CIO roles and non-executive director positions. He is a recognised independent analyst and researcher, including Associate Director and Past President of Socitm, strategic advisor for multiple IT businesses, principal analyst for Jisc, and past President of BCS, the Chartered Institute for IT. He chairs the Open University Industrial Board, and is a non-exec on the Risk and Audit Committee for the Department of International Trade, covering cyber and digital risk. For over a decade Jos was CIO and latterly CDO for Hampshire County Council, leading a range of ground-breaking shared services and achieving national recognition with a range of awards for IT innovation. He has worked with national and international governments on a range of technology programmes and has led large-scale mergers, and the start-up and subsequent sale of a tech business. Previously listed as the 'most influential and innovative CIO' in the UK, he now operates as an independent consultant, providing expert advice and research for public and private sectors on digital and IT strategy.

Roundtable session: Free Your GIS - don't keep it a secret   More details
John Ievers, Director, CDR Group

Location Data is expanding and more users are demanding access and insights.
Organisations need to make the right software and data decisions to enable Location Intelligence beyond the GIS room.
With the right architecture, you can drive a powerful shift in analytics and operational success.

14:00 - 14:30
AI & Customer Experience   More details
Richard Friend, Vice President, Jadu & Spacecraft
Kevin White, Digital Services Manager, Northampton Borough Council

AI, automation and chatbot technology continues to evolve. There aren't many retail or marketplace websites you visit, which don't have some kind of automated customer service offering. Why should local government be any different? We talk about savings, opportunities and use cases for your customer support teams, as well as deep-dive into examples of how Northampton Borough Council are using the technology. We don't want to replace your people with technology, but we do want it to support your teams so they can tackle the wider and bigger problems - faster. You'll leave the session feeling excited about the technology opportunities in local government.

Roundtable session: Aligning Digital and Data Analytics to the Place   More details
Neil Crump, Chief Data Officer, Worcestershire Office of Data Analytics

Establishing WODA, a lean start-up jointly funded by the NHS, Police, Fire, LEP County & District councils
Using data to deliver critical improvements to multi-agency service delivery
Leading the change - people, capabilities and governance Some key learnings and next steps

Roundtable session: Better case management of FOI/SAR requests    More details
Sarah Palmer-Edwards, Corporate Information & Knowledge Manager, London Borough of Hackney

*Some background to the current project: 'Better case management for FOI and SAR requests'
*An update on the work done so far in the current phase
*Pointing people to the research and updates we have shared (and will continue sharing as the project progresses)
*Finding out about group participants own challenges in FOI and SARs, volumes; culture; model of operation; and systems used

Roundtable session: Digital solutions for improving decisions on support for vulnerable children   More details
Craig Hughes, Business Intelligence & IT Systems Manager, Stockport MBC

The purpose of the project is to more effectively harness the power of our data: enabling front line workers to identify the services that are working with vulnerable children and their families; better understand the family, family relationships and risks; and ultimately enable more effective coordination of support to ensure children are safeguarded appropriately.
Our aims are to:
* Provide greater awareness of which services are involved with children and their families to improve decision making and drive better outcomes e.g. avoiding unnecessary escalation
* Reduce ad-hoc, and sometimes inappropriate, information sharing/requests
* Reduce intensive manual data sharing processes
* Enable collaboration between Local Authorities, by designing solutions to work for multiple authorities

Roundtable session: Realise your digital strategy with rapid self-sufficient delivery   More details
Kate Hurr, Digital and Innovation Manager, Cumbria County Council
Richard Farrell, Chief Technology Officer, Netcall

There is a new urgency around cost-effective transformation. Cumbria are using a flexible solution across the council, which they control. They will share how they delivered a county-wide application in two months. Learn how they are:
* Embracing an agile process, so that they easily iterate to add functionality.
* Working together with IT on governance and security, removing ghost IT.
* Customising pre-built accelerators to quickly reach a fit-for-purpose product.
* Growing their teams' skills and working with cultural change.

Roundtable session: Improving public consultation through gamification   More details
Robert Steele, Geographic Information Manager, Reigate & Banstead Borough Council
Dave Barter, Dave Barter, Chief Executive Officer, Nautoguide

How Reigate & Banstead Borough Council and Nautoguide used gamification techniques to improve engagement during an electoral boundary review. Councillors were facilitated to champion the consultation within their communities using an interactive, real-time tool that lowered the entry-point to participation.

Roundtable session: Creating a digital Local Land Charges service   More details
Pete Flynn, Technical Support Manager, Liverpool City Council
Punit Tejura, Service Transformation Manager
Colin Worth, Service Transition Manager, HM Land Registry

HM Land Registry is working in partnership with local authorities in England to standardise and migrate their local land charges register information to one accessible place. The digital service has been live for Liverpool City Council since 3 September 2018. Each search result provides details of entries on the Local Land Charges Register relating to the land or property concerned. We will be discussing how HM Land Registry collaborated with Liverpool City Council throughout the migration process and we will also highlight the features and benefits of the new service which include:
* time and resource savings for local authorities
* guaranteed search results that provide the highest level of due diligence
* the full spatial extent of every charge appears on the search result
* standard £15 fee for each search, providing a reduction to the current national average price
* consistent quality of data which provides clear and accurate search results
* instant online search result with 24/7 access to the data, reducing delays in receiving searches
Anyone can access the new Local Land Charges service through the Search for local land charges service on GOV.UK and business customers can also access it through their portal accounts or via the HM Land Registry Business Gateway channel.

Roundtable session: An agile approach to digital development   More details
Richard Lancaster, Customer and Digital Services Manager, Staffordshire County Council
Joe Miller, Scrum Master, Zengenti

In this discussion, Staffordshire County Council and Zengenti will look at how taking an agile approach to a website improvement project helps to capture and deliver user needs. Learn how going agile can smooth the journey to digital-only services and produce cashable savings.

Roundtable session: Enabling Health and Social Care integration in Suffolk through a single network   More details
Simon Reed, Head of IT, Suffolk County Council
Paul Doe, Regional Director, MLL Telecom

Regional co-operation to drive Health and Social Care Integration
The Suffolk Cloud Partnership Framework and health and care outcomes
MLL's approach and focus on social value, outcomes for economy, skills etc

Roundtable session: Common data model for children's services statutory returns - Local Digital Fund project   More details
Edward Faherty, Project Manager - GMCA Digital, Greater Manchester Combined Authority
Daniel Miodovnik, Co-Founder, Social Finance Digital Labs
Lee McNichol, Senior Researcher - Performance Research & Intelligence, Manchester City Council

The Greater Manchester Combined Authority, working in partnership on a MHCLG funded project with Manchester City Council, Wigan and Stockport councils to improve the way that data around Looked After Children (SSDA903) is collected. Children's Services Departments (CSDs) make key decisions deciding the future of vulnerable children without timely and relevant comparable data. Without this, they cannot accurately assess what works and what doesn't or make well-informed commissioning decisions. Statutory returns processes for local authorities specifically are very inefficient and cost-intensive and take several months to complete.
The objective of the project is to improve this process by giving CSDs access to comparable, data on children in care (e.g., needs, services, outcomes, etc.) which will in turn enable them to make better, more appropriate commissioning decisions so that vulnerable children achieve the best outcomes possible. The SSDA903 specifies a standard format for the data, which means it is comparable. We want to understand if this is the right information or if we should create a new comparable dataset which is more useful.
This discovery phase project will focus on developing a standardised reporting approach for the SSDA903 statutory returns, and identifying what the unmet data needs stemming from the current process are. Currently each locality takes a different approach to collecting the SSDA903 data. We want to identify improvements that all can use and share best practice between localities to create an optimal shared process for collecting the data.

14:50 - 15:30

Harnessing the power of AI and data analytics to help meet social care challenges  More details
Councillor Liz Fairhurst, Executive Member for Adult Social Care and Health, Hampshire County Council
Graham Allen, Director of Adults' Health and Care, Hampshire County Council
Kate Waterhouse, Head of Performance, Research & Intelligence, Manchester City Council
Chair: Martin Ferguson, Director of Policy & Research, SOCITM

The use of new technology approaches to social care at Hampshire County Council
* Our ambition and approach to technology / digital applications
* The use of Amazon Alexa
- The trial and the participants
- User experiences through playing a short video
- The outcomes
* Our current and future developments

Manchester City Council's use of data analytics and evidence based planning in social care
* Examples of the use of data to better understand demand and shape discussion-making
* Use of risk stratification and predictive analytics to create different models of care
* The intelligent use of data analytics to support more prevention-focused services
* Key opportunities for increasing use of data analytics in social care: Systems vs. People

14:55 - 15:25

Roundtable session: A digital culture ... or a culture of digital?    More details
Pamela Moffatt, Senior OD Business Partner, Staffordshire County Council

As we speed towards increasingly digitalised workplaces, how do we ensure that we adapt as leaders and managers, to maintain a culture of high performance that embraces the opportunities this new age brings.
We will explore what makes up the recipe for a winning culture regardless of where you are on your digital pathway. Together we will bust some myths about the workforce and their long held assumptions and fears about advancements in technology and explore how you can place your people at the centre of your digital transformation.

Roundtable session: Makerspaces- how they can support digital skills and combat digital exclusion   More details
Helen Leech, Senior Manager, Digital Services, Surrey County Council

Who should be the stakeholders?
Contributing to local priorities and agendas
Equipment vs people
Raising funds

Roundtable session: Aligning diverse stakeholders in assistive technology projects   More details
Anne Arnold, Project Officer, Leeds City Council

Challenges of complex projects
Benefits
Stakeholder mapping
Project design vs project outcomes
How to align your stakeholders - sharing and translation

Roundtable session: Using data analytics to improve user experience   More details
Charles Grain, Digital Customer Experience Manager, Portsmouth City Council
Jake Fleming, UX Data Analyst, Portsmouth City Council

What is Portsmouth City Council's approach to data analytics?
It's all about the user - digital tools used
Successes to date
Transferrable approach - how could it be of use to your council?
Q&A

Roundtable session: Salford's Digital City: it's about the people rather than the technology   More details
Steven Fry, Head of Customer & Digital Services, Salford City Council
Kathryn Kennedy, Project Manager Digital You, Salford City Council

* What started our journey?
* Using data to map our digital first approach
* The life changing importance of inclusion
* Working in partnership

Roundtable session: Getting transformation right first time - A digital and people change programme across a strategic alliance   More details
Mary Walker, Assistant Chief Executive and Tanya Cooper Head of OD & Transformation, High Peak Borough Council/Staffordshire Moorlands District Council

Staffordshire Moorlands District Council and High Peak Borough Council have formed a strategic alliance that has fundamentally reviewed and joined together everything we do, developing one team and one way of working across the two Authorities. The transformation programme has aligned people, process and systems through a digital and people change programme - 'ican'.

Roundtable session: Breckland and South Holland Councils Digital Journey   More details
Andy Prior, Digital & Customer Access Manager and Emily Spicer, Place Manager, Breckland and South Holland Council

Exploring proven initiatives to save money
Successfully overcoming challenges in the process
Delivering value to the service

Roundtable session: Bridging the digital skills gap   More details
Doniya Soni, Principal Policy Officer, Digital and STEM Skills, Greater London Authority

How can we begin thinking about a common digital skills framework to define key skills?
Where are the gaps in digital skills provision?
What comes next after the basic digital skills entitlement?
How can we further link employability skills and digital skills?

Roundtable session: Digital innovation and co-production to improve outcomes for People with a Learning Disability   More details
Caroline Harper, Corporate Lead ICT and Digital, South Tyneside Council

Challenges around scoping and commissioning
Working in a co-production environment
The learning and the proposed digital solution

Roundtable session: Analytics and AI to aid the production of Education & Health Care Plans (EHCPs)   More details
Gary Pyke, Assistant Director of Transformation, London Borough of Ealing

Does the application of AI imply a reduction in professionalism?
How can AI be promoted to be used in professional areas of expertise?
How can areas where difference is highlighted use AI and analytics to enable faster responses?
Can Analytics and AI help professionals apply more expertise rather than less?

Roundtable session: Procurement of a citizen portal - it's a marathon, not a sprint   More details
Peter Mason, Head of Contact Centre , Wyre Council

Where to begin
What are you looking to achieve?
Which services do you want to cover?
What are your main incoming inquiries?
What about integration?
The business case
Which companies to consider
Who are other local authorities using?
What about specialist suppliers at ShareDigital and other events?
Is the supplier's software compatible with existing Council software systems?
Procurement frameworks?
Costs?
The procurement process
Making it as easy as possible

Roundtable session: Implementing devolved content management   More details
Alison Hook, E-Communications Editor, Coventry City Council

Supporting content owners with different levels of web authoring skills
Meeting accessibility standards
Content management system features

Roundtable session: Socitm's portfolio to support the Leadership, diversity and skills policy priority    More details
Nadira Hussain, Director of Leadership Development & Research, SOCITM
Sandra Taylor, Vice president, SOCIM and Head of Digital and ICT Services, Dudley MBC

We're developing a toolkit to help council's and organisations respond to the opportunities and challenges presented by digital transformation. This discussion group will
* Provide feedback on the toolkit - is it comprehensive or are there gaps?
* What would help you tackle the challenges that digital transformation presents?
* What are the opportunities and how do we showcase the successes effectively?

15.45-16:15
Cyber is more than IT Security   More details
Jos Crease, Associate Director of SOCITM, CEO and founder of CCL Biog
Chair: Martin Ferguson, Director of Policy & Research, SOCITM Biog

Launching the most recent Socitm research, this session will explore the broad and growing importance of cyber protection for the public sector and for councils in particular. How do IT leaders make sure that sufficient priority and understanding is given to this critical topic, and that it is not just left to IT to 'fix and own'.

Biography: Jos Creese, Associate Director of SOCITM, CEO and founder of CCL
With over 30 years IT leadership experience, Jos Creese has held a variety of CIO roles and non-executive director positions. He is a recognised independent analyst and researcher, including Associate Director and Past President of Socitm, strategic advisor for multiple IT businesses, principal analyst for Jisc, and past President of BCS, the Chartered Institute for IT. He chairs the Open University Industrial Board, and is a non-exec on the Risk and Audit Committee for the Department of International Trade, covering cyber and digital risk. For over a decade Jos was CIO and latterly CDO for Hampshire County Council, leading a range of ground-breaking shared services and achieving national recognition with a range of awards for IT innovation. He has worked with national and international governments on a range of technology programmes and has led large-scale mergers, and the start-up and subsequent sale of a tech business. Previously listed as the 'most influential and innovative CIO' in the UK, he now operates as an independent consultant, providing expert advice and research for public and private sectors on digital and IT strategy.

Biography: Martin Ferguson leads Socitm's policy and research activities on redesign and digital transformation of local public services. His current work covers digital innovation and leadership in government, smart places, location intelligence, health and social care integration, diversity and digital skills in the workforce, and cyber security. He represents Socitm on a number of national boards in these fields and is programme manager for the Local CIO Council. A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, housing, leisure and recreation, IT and information services. He is a past president of Socitm. In Brazil and central Asia, he has contributed to the British Council's e-governance programmes. He has served as an associate lecturer for the University of Birmingham's Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on computer science, customer services and industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough.

Roundtable session: Our Channel Shift and Digital Transformation Journey ~ the results so far   More details
Kathryn Halton, Website Manager, Pendle Borough Council
Wendy Doherty, Business Analyst, Liberata

Liberata have helped Pendle Council review their end-to-end processes to improve service delivery as part of their Digital Transformation Programme. This included removing clunky legacy systems and implementing Jadu CXM a cutting edge CRM system to help with online engagement and channel shift.
The council have seen:
- Footfall into their contact centre decrease by more than 95% (from 2000 to less than 100)
- 51.23% transactions are now being made online
- 13,749 cases logged online - 50% reduction in post to the council
- 61% increase in traffic month-on-month via mobile/tablet
Liberata and Jadu work together to help accelerate digital transformation in local government.

Roundtable session: Enabling a collaborative culture for local digital public service delivery session   More details
Phil Rumens, Digital Services Manager, West Berkshire Council
Julia McGinley, Digital Transformation Manager, Coventry City Council

The Local Government Digital Service Standard provides a framework for what good looks like to councils, but how do you break the silo mentality and collaborate with colleagues across the sector to deliver better, cheaper services.

Roundtable session: How can we embrace digital across adult social care, to improve the customer journey?    More details
Karen Grinsell, Cabinet Member Adult Social Care & Health, Solihull MBC
Laura Martin, Digital Programme Manager, Adult Care and Support, Solihull MBC

Moving forward: our digital strategy
Successes: what have we done, and what have we learnt?
Engagement: how do we ensure that we are fully engaged with the people we are trying to support?
Shared learning: how can we effectively share, and learn from other Councils?
Digital skills for staff
Myth-busting

Roundtable session: Newcastle City Council's Family of Bots   More details
Andy Culpin, Business Analyst - Digital Team, Newcastle City Council

A case study around our experiences of using bots to meet different customer facing service needs. What's gone well, what hasn't and where we envisage the technology taking us next. This session won't be tech heavy, but more about development against user research and user needs.

Roundtable session: When digital goes wrong!   More details
Andrew Howell, Web Team Manager, Borough of King's Lynn & West Norfolk

We've all been involved in digital projects and everyone loves to tell you their success stories. Let's, for once, have a conversation about when things didn't turn out quite as we planned. This session will be about sharing stories of when digital projects didn't meet their expected outcomes. What went wrong and what would we do if we had the opportunity to start over again? The aim will be to come up with some useful tips to help you avoid making mistakes before you embark on your next digital project and to learn from others.

Roundtable session: Automating the flow of planning application data   More details
Peter Kemp, Planning Change Manager, Greater London Authority

This project is being driven by the GLA, Plymouth City Council, the London boroughs of Waltham Forest, Hackney and Southwark and supported by Sheffield City Council and the Greater Manchester Combined Authority with the purpose of testing whether the automation process and live data hub could be scaled nationally, which could potentially achieve significant savings for all local authorities.

Roundtable session: Overview of the South Gloucestershire Digital Inclusion Strategy   More details
James Alden, Customer Services Manager, South Gloucestershire Council

Like many authorities South Gloucestershire Council (SGC) are embarking on an ambitious digital programme with the aim of delivering both transformational change and improving the customer experience. SGC are keen to ensure that all customers benefit from this programme including those customers that aren't currently online. To do this a Digital Inclusion strategy has been created. As part of the roundtable we will:
* Provide an overview of the strategy and our 6 key themes
* Discuss in greater detail Theme 1 - Our Customers; Analysis and Understanding
* Discuss our approach to implementation and user centricity
* Outline our learning to date

Roundtable session: Delivering services using customer insight   More details
Dominic Taylor-Langley, Smarter Digital Services Team Manager, Tunbridge Wells Borough Council

* How can we ensure that digital Council solutions work for our residents?
* What tools can we use to ensure that we deliver solutions that users actually want to use?
* How has adopting a user first approach to delivering services been utilised by our partners in Kent?
* What have we learned along the way?