Programme

9:30-10:00
Introduction and welcome
Geoff Connell, President SOCITM and Head of Information Management and Technology, Norfolk County Council
Ministerial Address
The Rt Hon Matthew Hancock MP, Secretary of State for Digital, Culture, Media and Sport

10:15-10:45
Keynote address: 'Digital Dynamos or Digital Dinosaurs' - leading in a digital age
Matt Prosser, CEO, Dorset Councils Partnership

11:15-12:00
Innovation & Collaboration ~ meeting the budgetary challenge amidst increasing demands on local services
Chair: Geoff Connell, President SOCITM and Head of Information Management and Technology, Norfolk County Council
Paul Copping, Chief Innovation Officer, Digital Greenwich
Alison Mckenzie-Folan, Deputy Chief Executive, Director Customer Transformation, Wigan Council

Digital transformation and new ways of working may require quite radical innovation which is often best delivered in collaboration with others. ~
* Leadership to unite stakeholders ~ fostering collaboration between councils, and with universities, other public bodies and the private sector
* Creating a digitally focused business environment to attract private sector investment and provide a springboard to boost economic growth
* The importance of open data
* Experimenting, testing and improving ideas, to become more far reaching and more sustainable
* Harnessing the power of emerging technologies, such as IoT, AI and data analytics
* New business models ~ Matching ideas with who might invest; and who can make them work

11:15-12:00
Workshop: Piloting the use of AI to improve social care
Councillor Liz Fairhurst, Executive Member for Adult Social Care and Health, Hampshire County Council
Graham Allen, Director of Adults' Health and Care, Hampshire County Council

This workshop provides an opportunity to learn about Hampshire County Council's pioneering use of AI in trialling a customised version of Amazon's Echo device to help support people to live independently in their own homes for longer, and reduce social isolation in the elderly.

11:15-12:00
Roundtable session: Cultivating digital leadership
The digital leader needs to be able to help set strategy but also ensure buy-in across the local authority. People are the key to delivering digital transformation and all functional teams have a key role to play as they work together to deliver true digital transformation, combining the power of technology with a culture that embraces change. This discussion group brings together digital leaders to explore issues such as: Ways to make digital a more integral part of how we operate ~ Taking a 'digital-first' approach and viewing digital capabilities as a core competency ~ Developing digital transformation success metrics ~ Creating a clear and compelling narrative to demonstrate digital leadership ~ Top management support and handling any resistance from senior individuals.

11:15-11:45
Roundtable session: Challenging the culture - the barriers to digital transformation
Stephen Dodson, Transformation Manager - Corporate Services, Hastings Borough Council
Daniel Taylor, 'Customer First' Communication Champion, Hastings Borough Council

* How do we gain buy-in from the executive / members/ staff?
* How does digital transformation compete with or complement other priorities or strategies?
* Is the vision greater than the technology available - difficulties faced with implementing products that promise the earth
* The misunderstanding of digital and its capabilities and limitations.
* How much of a barrier is digital literacy to successful digital transformation?

11:15-11:45
Roundtable session: York - Driving innovation though communication
Darren Capes FIET FIHE, Systems Transport Manager & Roy Grant, Shared Head of ICT, City of York Council
* York's highly innovative "Smart Travel Evolution Programme (STEP)"
* Upcoming challenges, such as connected vehicles and mobility as a service
* Developments in York re on-street connectivity
* Opportunities that connectivity provides to meet travel challenges and deliver STEP
* Conclusions about the role digital comms will play in the coming transport revolution

11:15-11:45
Roundtable session: Changing Chelmsford: How Chelmsford City Council got fit for digital
Alex Butler, Digital Transformation Lead, Chelmsford City Council
A discussion around the challenges of digital transformation drawing on experience at Chelmsford City Council where the team have transitioned to full digital services from a core IT structure.
* Building digital and software development expertise in-house so that the team is less reliant on third parties
* How to keep colleagues in the loop when everything is changing
* Changing everything at the same time - from legacy systems to people development.

11:15-11:45
Roundtable session: Implement 'Digital Self-service' using 'Agile Iteration'
Sponsored by Jadu
Discover how using agile software development systems can help when developing digital self-service.

11.15-11.45
Roundtable session: Building an agile and sustainable Digital Platform using Integration Platforms such as Dell Boomi (iPaaS)
Paul Lambert, Enterprise Architect, Hampshire County Council

12.15 - 13.00
Workshop: How to transform 'Customer Service' to 'Digital Self-service'
Sponsored by Jadu
This hands-on workshop will cover:
* Transforming your online platform to digitally self-serve
* Reducing customer contact by streamlining and managing your processes in one place
* How to shift your customer contact process to an online platform


12.15-12.45
Roundtable session: Digital Transformation - how to eat the elephant
Glyn Peach, Director of Digital Services and Corporate Programmes, Swindon Borough Council
Paul Greenhead, Head of Local Government Practice, Methods
Swindon Borough Council have embarked upon an ambitious programme to transform the way the council operates and deliver significant savings. Swindon knew that technology and digital services could transform their organisation, but where do you start and how to do you build the skills and capacity to deliver sustainably?
Hear Glyn Peach describe how Swindon worked with Methods to translate their digital strategy into an achievable plan. What were the challenges they uncovered? How did they develop the necessary skills and delivery model to accelerate their transformation programme?
Join in this interactive session to understand where your organisation is on the Digital Maturity Scale and what steps you could take to accelerate your transformation programme.


12.15-12.45
Roundtable session: Liberate your software: Shifting IT funds to innovation by ditching old support models
Peter Dunn, Account Director, UK Public Sector, Rimini
A discussion on how you can reduce the costs of ERP vendor support and maintenance and to hear why Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council (part of LGSS) decided to transition from Oracle to another platform and make cash savings during the 'sunset years' of their Oracle system.

12.15-12.45
Roundtable session: Achieving a culture where change is embraced
Victoria Briggs, Global Head of Enterprise Change, Inoapps
Jordan Wilson, Global Vice President - Marketing, Inoapps

We'll discuss the culture of change. Is it different between Cloud and Non-Cloud projects and should it be? What percentage of a typical IT project's business case funding is allocated to managing change? What are the consequences if it isn't enough? Can standalone projects be incorporated into a wider corporate culture and strategic direction where change is embraced? How often is a business case looked at in the lifetime of a project vs. how often should you look at it!

12.15-12.45
Roundtable session: Behind the Hype: AI in action for the public sector
Sponsored by Arcus Global
This session will explore how Arcus has built its own platform on Amazon's foundation tech to help solve budgetary problems in local government, intelligently automating the most mundane of customer service tasks for the benefit of all.

12:30-13:15
Roundtable session: Engaging all employees on the digital journey
Digital transformation requires winning the hearts and minds of people at all levels in the council and arguably the best way to become digital, is to be digital. This discussion group seeks to address questions such as: To what extent do we as senior executives 'walk the talk' and use the digital tools available to us - and how can we encourage greater use throughout the organisation? ~ Given that different generations of employees have different levels of familiarity with digital, how can we effectively engage older employees, as well as millennials? ~ What role can all managers play to successfully drive digital engagement on an ongoing basis and how can we recognise individuals who play a leading role in enhancing digital engagement?

13.00-13.30
Roundtable session: Focus on the users, to get results
Sponsored by Jadu
Learn how your users are key when adding value to your online platform.

13.15-13.45
Roundtable session: The Platform approach - One App at a time
Sponsored by Arcus Global
A session to demonstrate how to bring an interconnected platform to life through the engagement of staff, making their lives easier first before moving on to full citizen roll-out. f

13.15-13.45
Roundtable session: Accelerating innovation to kickstart your transformation agenda
Peter Dunn, Account Director, UK Public Sector, Rimini
A discussion on how you can reduce ERP vendor support and maintenance costs and learn how Kent and Essex Police broke free from their ERP software vendor and transferred funding to more transformative projects.

13.15-13.45
Roundtable session: How can public sector budget management be enhanced with Cloud technology and AI?
Victoria Briggs, Global Head of Enterprise Change, Inoapps
Jordan Wilson, Global Vice President - Marketing, Inoapps

We'll discuss what automated intelligence (AI) actually means in the context of the public sector, to what extent your organisation is already automated and the barriers to being more automated and innovative. We'll also discuss the art of the possible and the positive difference AI can make to your aims and objectives.

13:15-13.45
Roundtable session: Building digital around residents - The Harrow Council story
Ben Jones, Head of Digital, Harrow Council
Leroy Bellingy, Senior Project Manager, Harrow Council
Sponsored by Govtech
* Online is now the channel of choice: moving from 28% to 73% self-service transactions
* Digitalisation has led to over £6 million in both front and back office savings
* Key principles driving this transformation: building services around the customer and joining-up the Council
* A blended approach: building strong in-house capacity, with specialist providers to create flexible solutions
* In retrospect: key learning points, where we went wrong and what we did to change and adapt

13.45-14.15
Roundtable session: Digital is Critical
Sponsored by Jadu
The development of digital transformation is accelerating - learn how reducing costs to serve is becoming increasingly more important and how it can make a big difference to your organisation.

14:00 - 14.30
Workshop: Assistive technology & other uses of IoT
Idris Jahn, Principal IoT Consultant, Digital Catapult IoTUK
Whilst there are efficiencies still to be found in doing the same things faster, better and at lower cost, the big inroads may require more radical transformation and IoT is one of the technologies that can already be deployed to enable local authorities to adopt smarter ways of delivering public services.


14:00-14:45
Driving the culture change within local authorities to embrace new digital ways of working
Chair: Geoff Connell, President SOCITM and Head of Information Management and Technology, Norfolk County Council
Nicola Graham, Head of ICT, Aberdeenshire Council, Vice-President, SOCITM UK and Chair, SOCITM Scotland
Niraj Dattani, Councillor, London Borough of Harrow

Barbara Barrett, Head of Human Resources & Organisational Development, Coventry City Council
Developing a digital culture requires a system thinking approach, with multiple initiatives on innovation, agility and collaboration, to drive true cultural change and reinforce behaviours that reflect digital values. Setting a clear vision and having senior leaders involved as role models is clearly important. But the broader digital vision needs to also translate into compelling and tangible business outcomes to which employees can relate to in their role. This panel session will explore issues such as:
* Ways in which digital culture change can be made tangible, engaging employees in the ongoing process of change.
* The role of middle managers in making make culture change a day-to-day issue
* Using collaboration tools to increase transparency and trigger experimentation, innovation and change
* The importance of internal social networks to promote employee collaboration and help break-down barriers and connect all parts of the organization
* Developing new digital KPIs focused on behaviours conducive to the new digital culture
* Examples of good practice and some of the key challenges that can prevent successful culture change.

14:15-14:45
Roundtable session: Digital Strategy for Adult Social Care
Louis Mulvaney, Digital Strategy Programme Manager, London Borough of Barnet
Will Hammond, Improvement and Policy Manager, London Borough of Barnet
A discussion group to a range of initiatives to transform how social care services are delivered and how we work in the council. The projects range from technology for integration with the NHS, to online carers and finance assessments and self-management tools.

14:15-14:45
Roundtable session: Digital as an enabler for organisational change
Ann Carey, Head of ICT, East Suffolk Council

14.15-14.45
Roundtable session: Influencing organisational culture to foster data-driven and innovative ways of working
Meena Kishinani, Director of Transformation, London Borough of Barking and Dagenham
Pye Nyunt, Insights Hub Manager, London Borough of Barking and Dagenham


14.15-14.45
Roundtable session: Getting transformation right first time - A digital and people change programme across a strategic alliance
Mary Walker, Head of Customer Services and Tanya Cooper OD & Transformation Manager, High Peak Borough Council/Staffordshire Moorlands District Council
Staffordshire Moorlands District Council and High Peak Borough Council have formed a strategic alliance that has fundamentally reviewed and joined together everything we do, developing one team and one way of working across the two Authorities. The transformation programme has aligned people, process and systems through a digital and people change programme - 'ican'.
* The Right Systems
* The Right Processes
* The Right Team
* The Right Attitude

14:15-15:00
Roundtable session: Unifying the digital agenda
The cloud can help to reduce the requirements for day-to-day IT operations, allowing more time to focus on enabling better collaboration, managing change and keeping an eye on technology trends. However, rapid adoption of digital technologies from across the local authority naturally raises questions. If everyone does their own thing, are we perpetuating departmental silos and constraining cross-functional collaboration? How might we best encourage a co-ordinated approach to digital transformation? Should IT staff be embedded in other departments, acting as internal IT consultants, whilst having oversight on security, compliance and overall alignment with a digital strategy? It's essential to strike the right balance in empowering teams, providing oversight and avoiding duplication of effort. This discussion group brings together IT leaders to share experiences and identify good practice on bringing together all the people and business units working on digital initiatives.

14:45-15:15
Workshop: Artificial Intelligence - The journey from concept to reality
Rocco Labellarte, Interim Chief Digital and Information Officer, Leicestershire County Council
* Artificial Intelligence in relation to the challenges faced by the public sector
* Building chat bots - The experience of one local authority and lessons learnt
* Fact or fiction? How far apart are the marketing and current capabilities of AI?
* Where to next? Cognitive Agents, Process Automation, and Predictive Analytics

15:15-16:00
Digital Apprenticeships - addressing the digital skills gap and improving diversity
Chair: Geoff Connell, President SOCITM and Head of Information Management and Technology, Norfolk County Council
Catherine Knivett, Head of Partnerships, Corsham Institute
Edwina McQueen, Director, Apprenticeship Services, City & Guilds
Amali de Alwis, CEO, Code First: Girls

Attracting digital savvy employees and developing a high quality learning environment, helps to develop a culture based around innovation, diversity and millennial talent. The apprenticeship levy can be the springboard for every council to create a digital skills development programme for new apprentices, whilst enhancing the career paths within their existing workforce. This session sets how local authorities can act now to create, or re-vitalise, their own digital apprenticeship scheme, digital skills development programme and diversity initiatives.

15:30-16:00
Roundtable session: Building digital around residents - The Harrow Council story
Ben Jones, Head of Digital, Harrow Council
Leroy Bellingy, Senior Project Manager, Harrow Council
* Online is now the channel of choice: moving from 28% to 73% self-service transactions
* Digitalisation has led to over £6 million in both front and back office savings
* Key principles driving this transformation: building services around the customer and joining-up the Council
* A blended approach: building strong in-house capacity, with specialist providers to create flexible solutions
* In retrospect: key learning points, where we went wrong and what we did to change and adapt

15.30-16:00
Roundtable session: Digital transformation in adult social care at Milton Keynes Council
Lisa Beckett, Corporate Website and Social Media Manager, Milton Keynes Council

15:30-16:00
Roundtable session: Maidstone Borough Council Website Redesign
Paul O'Grady, Digital Team Leader and Robert King, Digital Designer, Maidstone Borough Council
How Maidstone's Digital Team designed a new site based on GDS principles ... but with their own twist!
* Design principles
* Third party harmonisation
* Accessibility
* User testing
* Agile project management
* Stakeholder management

15:30-16:15
Roundtable session: Talent management in a digitally-enabled council
As digital technologies enable greater automation, senior managers can devote more time to strategic issues and other employees can refocus from technical processes to activities that add more value. But this requires the right people, with the right skills, motivated and engaged to improve performance and help deliver the councils digital strategy. This discussion group brings together delegates to share experiences on talent management issues, such as: addressing training and development needs ~ aligning performance management with organisational goals ~ creating a digitally enabled workforce ~ developing a culture of continuous improvement ~ collaboration between IT & HR on talent management and retention strategies.

15:30-16:15
Hackney Agile Lifecycle ~ How to build a digital service so good, people prefer to use it.
Matthew Cain, Head of Digital, London Borough of Hackney

16:15-16:45
Closing keynote: On the way to making London the world's smartest city
Chair: Geoff Connell, President SOCITM and Head of Information Management and Technology, Norfolk County Council
Theo Blackwell, Chief Digital Officer, Greater London Authority